Shipping policy

Thank you for shopping at ROCKBROSUS.com! We are committed to ensuring your orders are delivered efficiently and reliably. Please review our shipping policy below.

Shipping Regions

We currently ship to the Contiguous United States (mainland U.S. only).

Shipping Fees & Delivery Times

Order Amount	Shipping Fee	Delivery Time
Below $29.99	$4.99	3–5 business days
$29.99 and above	Free	3–5 business days

• U.S. Warehouse In-Stock Items: 3–5 business days
• 🌍 International Shipping (when U.S. stock is unavailable): 7–12business days
• 🚲 Bicycles: 20–25 business days

Note: The following states and territories are not within our shipping range

• PR (Puerto Rico)
• HI (Hawaii)
• VI (U.S. Virgin Islands)
• AK (Alaska)

These states and territories are not within our shipping range. Thank you for your understanding.

Bulky Items & Bicycle Shipping

For large, heavy, or specialized items, the following flat shipping fees apply to ensure professional handling and safe delivery:

• Oversized Accessories & Gear: $10 flat fee (e.g., heavy-duty racks or large bags).
• Kids Bikes: $20 flat fee
• Folding Bikes: $40 flat fee (specialized handling for small-frame bicycles).
• Full-Size Bicycles (MTB & Road): $150 flat fee (premium freight shipping for large-frame bicycles).

Note: These fees apply regardless of the order value to guarantee your bike arrives in perfect condition.

Order Processing & Tracking

We aim to ship your order within 0–1 business day after receiving it.
Please note that external factors (e.g., weather or public holidays) may cause delays.

• Shipping Partners: USPS
• Once shipped, you will receive an email with tracking details

🔗 Track your shipment here: https://www.17track.net

Damaged / Wrong / Missing Items?

If you receive an incorrect, damaged, or incomplete order, please:

1. Take clear photos of the issue
2. Contact us within 3 days of receiving your order

📧 Email: contact@rockbrosus.com
We’ll promptly assist you and make it right.