Shipping policy

Thank you for shopping at ROCKBROSUS.com! We are committed to ensuring your orders are delivered efficiently and reliably. Please review our shipping policy below.

Shipping Regions

We currently ship to the Contiguous United States (mainland U.S. only).
Note: Some remote or rural areas may not be eligible for delivery. If your location is affected, we will contact you directly to arrange an alternative solution.

Shipping Fees & Delivery Times

• U.S. Warehouse In-Stock Items: 3–5 business days
• 🌍 International Shipping (when U.S. stock is unavailable): 7–12business days
• 🚲 Bicycles: 20–25 business days

Bulky Items Shipping

For large or heavy items, a flat shipping fee of $10 applies. This fee ensures safe handling and delivery of oversized products, regardless of order value or shipping method.

Order Processing & Tracking

We aim to ship your order within 0–1 business day after receiving it.
Please note that external factors (e.g., weather or public holidays) may cause delays.

• Shipping Partners: FBA, USPS
• Once shipped, you will receive an email with tracking details

🔗 Track your shipment here: https://www.17track.net

Damaged / Wrong / Missing Items?

If you receive an incorrect, damaged, or incomplete order, please:

1. Take clear photos of the issue
2. Contact us within 3 days of receiving your order

📧 Email: contact@rockbrosus.com
We’ll promptly assist you and make it right.