If you are a consumer (i.e., purchasing products for personal use and not for business, trade, or professional purposes), you are entitled to a 1-year limited warranty against manufacturing defects in materials and workmanship.
This warranty period begins on the date of delivery and applies only to products purchased directly from our official website, rockbrosus.com.
If you purchased ROCKBROS products from another retailer or platform, please consult their specific warranty policy.
To begin your warranty claim, please contact our customer service team at contact@rockbrosus.com.
When reaching out, be sure to include:
⚠️ For your safety, please stop using the product until the issue is fully resolved.
Once we receive your request, our customer service team will work with you to assess the problem and offer the appropriate solution. Depending on the situation, this may include:
If a defect is confirmed, the affected component may be replaced with:
Replacements may be shipped directly to you or to a professional bike workshop of your choice.
Please do not attempt any repairs on your own or through a third party before contacting ROCKBROS.
Unauthorized repairs:
Always contact contact@rockbrosus.com for authorization before taking further action.
If you have any questions about your warranty or need assistance, reach out to us at:
📧 Email: contact@rockbrosus.com
🌐 Website: rockbrosus.com
