If you are a consumer (i.e., purchasing products for personal use and not for business, trade, or professional purposes), you are entitled to a 1-year limited warranty against manufacturing defects in materials and workmanship.
This warranty period begins on the date of delivery and applies only to products purchased directly from our official website, rockbrosus.com.
If you purchased ROCKBROS products from another retailer or platform, please consult their specific warranty policy.
General Warranty (Accessories & Equipment)
Coverage
During the 1-year warranty period, ROCKBROS will repair or replace any product that is found to be defective due to manufacturing or material issues, including but not limited to:
Exclusions
This warranty does not cover damage caused by:
Bicycle Warranty Policy
Coverage
Frame
5-year warranty (excluding full-suspension frames).
Paint & Finish
1-year warranty on paint and decorative components.
Drivetrain, Forks & Suspension
Covered under the respective manufacturers’ warranty policies.
General Components (1-Year Service Support)
We provide free repair service within one year from the date of purchase for the following components:
Rigid forks, handlebars, stems, saddles, seat posts, cranksets, cassettes, pedals, bottom brackets, brake levers, brake calipers, rims, hubs, rim tape, kickstands, racks, and fenders.
Exclusions (Wear Items)
The following parts are considered consumable and are not covered under the general warranty:
Tires, inner tubes, spokes, spoke nipples, chains, brake pads (rim/disc), brake shoes, rotors, bells, handlebar grips, bar tape, reflectors, cargo straps, and similar wear items.
Important Notes
Unauthorized Modifications
Any unauthorized modifications, use of incompatible parts, or improper assembly/disassembly not approved by ROCKBROS or an authorized dealer will void the warranty. ROCKBROS will not be responsible for any resulting damage or incidents.
Intended Use
Any use clearly outside the intended purpose of the product will void the warranty. This includes, but is not limited to:
ROCKBROS is not responsible for any damage or accidents resulting from such use.
Maintenance Responsibility
Damage caused by neglect, improper care, or lack of maintenance is not covered under warranty. For example, corrosion caused by prolonged outdoor exposure in harsh weather conditions may result in repair and material charges.
To begin your warranty claim, please contact our customer service team at contact@rockbrosus.com.
When reaching out, be sure to include:
⚠️ For your safety, please stop using the product until the issue is fully resolved.
Once we receive your request, our customer service team will work with you to assess the problem and offer the appropriate solution. Depending on the situation, this may include:
If a defect is confirmed, the affected component may be replaced with:
Replacements may be shipped directly to you or to a professional bike workshop of your choice.
Please do not attempt any repairs on your own or through a third party before contacting ROCKBROS.
Unauthorized repairs:
Always contact contact@rockbrosus.com for authorization before taking further action.
If you have any questions about your warranty or need assistance, reach out to us at:
📧 Email: contact@rockbrosus.com
🌐 Website: rockbrosus.com
