Warranty Policy
1. Overview
If you are a consumer (i.e., purchasing products for personal use and not for business, trade, or professional purposes), you are entitled to a 1-year limited warranty against manufacturing defects in materials and workmanship.
This warranty period begins on the date of delivery and applies only to products purchased directly from our official website, rockbrosus.com.
If you purchased ROCKBROS products from another retailer or platform, please consult their specific warranty policy.
2. Warranty Process
2.1 How to Start a Warranty Claim
To begin your warranty claim, please contact our customer service team at contact@rockbrosus.com.
When reaching out, be sure to include:
- Your order number or proof of purchase
- A detailed description of the issue
- Clear photo(s) or video(s) showing the problem (if possible)
⚠️ For your safety, please stop using the product until the issue is fully resolved.
2.2 Resolution & Support
Once we receive your request, our customer service team will work with you to assess the problem and offer the appropriate solution. Depending on the situation, this may include:
- Guiding you through a simple fix
- Directing you to an authorized service center
- Arranging for the product or part to be returned for evaluation
If a defect is confirmed, the affected component may be replaced with:
- An original part, or
- An equivalent part of the same performance level
Replacements may be shipped directly to you or to a professional bike workshop of your choice.
2.3 Authorization Required
Please do not attempt any repairs on your own or through a third party before contacting ROCKBROS.
Unauthorized repairs:
- May void your warranty
- Prevent us from properly evaluating the issue
- Could result in safety risks
Always contact contact@rockbrosus.com for authorization before taking further action.
3. Contact Us
If you have any questions about your warranty or need assistance, reach out to us at:
📧 Email: contact@rockbrosus.com
🌐 Website: rockbrosus.com