• Automatically: When you place an order, the system creates a customer profile.
• Manually: You may also create an account via the login page or sign-up form.
• By invitation: Sometimes, we may invite you to register via special promotions.

• New Customers: Enter your email → receive a 6-digit verification code → log in (no password required).
• Legacy Customers: If you previously created a password account, you can log in with email + password.
• Shop App: You can also log in via the Shop app.

• Make sure you are using the same email as at checkout.
• Check your spam/junk folder.
• If you still don’t receive the code, try again later or contact our support team.

After logging in, you can:

• View current and past orders
• Check order status and shipping updates
• Manage your shipping addresses and contact info

No. Orders are linked to the email used at checkout. Logging in with a different email will not show previous orders.

Yes. If you previously registered a password account, you can still log in with email + password. New customers don’t need a password—just an email verification code.

Add items to your cart while browsing. Once ready, click “Checkout,” fill in your shipping info, and choose a payment method. We will ship your order within 1–2 business days. Our support team is available if needed.

Log in and click “Customer Account” → “Your Orders.” On the desktop website, the icon is at the top right; on the website (mobile), it is at the bottom right.

We primarily ship within the United States. If you're located outside the U.S. but would like to purchase our products, feel free to contact us. We’ll do our best to assist with your order, but please note that international shipping fees will apply.

You will receive a confirmation email listing your items, billing and shipping info, and payment method. Your order will then be shipped. If you are not satisfied, you may initiate a return.

Orders can be modified or cancelled within 24 hours of placement. Please contact our customer service team as soon as possible at - contact@rockbrosus.com

Yes, after your order ships, you will receive a tracking number via email. You can also track your order in your account.

For international shipments, you can track your package at: https://www.17track.net/en

For U.S. warehouse shipments, you can track your package at: https://www.usps.com/

Possible reasons include typos, invalid card, missing verification, or website errors. You can also use alternative payment methods, such as PayPal.

We accept Amazon Pay, Visa, MasterCard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay, and Venmo. All payments are processed securely, and no additional transaction fees are charged.

Shipping from our U.S. warehouse typically takes 3–5 business days, while international shipments usually take 7–12 days. The exact delivery time may vary depending on your location and the shipping method.

We accept Amazon Pay, Visa, MasterCard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay, and Venmo. All payments are processed securely, and no additional transaction fees are charged.

Delays may occur due to holidays or weather conditions.
If there is no update for more than 7 days, please contact us and we will help follow up with the carrier.

If the shipping carrier confirms that the package is lost, we can: Resend a new package, or issue a full refund, based on your preference.

Please first:

• Check common delivery areas such as your mailbox, front door, or garage
  
• Ask your neighbors or the building reception/front desk
  
• Contact your local post office to confirm the delivery details
  

If the package is still not found, please contact us, and we will assist you further.

We offer free shipping on orders of $29.99 or more. For eligible orders, the shipping cost shown at checkout is the final amount, and no additional shipping fees will be charged after payment.

If the courier requests any additional charges at delivery, you may refuse the package or contact us immediately. Please do not pay any extra fees without confirming with us first, and our support team will assist you as soon as possible.

Most of our products come with a 1-year warranty.

Please provide our customer service team with the following:

• Clear photos or a short video
  
• Your order number
  
• A brief description of the issue
  

We will offer a replacement or another solution based on the situation.

Please contact us within 48 hours of receiving the package and provide:

• Photos of the outer packaging
  
• Photos of the damaged part of the product
  
• A photo of the shipping label
  

We will arrange a replacement or refund as soon as possible.

Please send us a photo of the item you received. We will arrange a replacement for the correct item as soon as possible and cover all shipping costs.

If your order has not been shipped after a long wait, please contact us with your order number. We will check the status right away and provide an update or a suitable solution.

Please send us the following photos:

• The entire product
  
• The packaging box
  
• A photo indicating which part is missing
  

We will resend the missing accessories free of charge.